Returns & Exchanges

At Giant Lygon St, we want you to be completely satisfied with your cycling gear. If your purchase isn't the perfect fit, you can return or exchange unused items within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in original, unridden condition with all tags and packaging intact to qualify for a full refund or exchange.

• 2.
  Contact Our Team

  Email our support desk or visit our Lygon Street store with your order number and receipt to initiate the return authorization process.

• 3.
  Package Your Gear

  Securely pack your items in their original boxing; for bike returns, please ensure all technical components and manuals are included.

• 4.
  Final Inspection

  Once received, our technicians will inspect the equipment and process your refund or ship out your exchange within 3-5 business days.